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Hah.. Is that so?

Today, a few patients approached me during work, and asked me when is their turn, and why is it so slow.
They either nagged at me, or they vent all their anger on me. i had already placed their files in the doctors room and they had already completed the procedures needed. So, what did the nurses do wrong? Trying our best to work as fast as possible so that they can see doctors ASAP, coming to work earlier just to expedite them. I dare to say, all the nurses and doctors, had already tried our best.

This particular portion of customers… …
They are the ones that are NEVER satisfied. When they have waited for a period of time, they get frustrated, and all they can think of is to vent their anger on us. Cause we are the ones that are available outside the consultation rooms. Frankly speaking, even if they blast our heads off, nothing ‘ve changed. They still have to WAIT.

When thing goes on smoothly, they thanked the doctors, they thanked god, but not us.
When thing goes wrong, they blame the nurses, they blame this, blame that, since when did they really take a step back, and put themselves in our shoes?
We have been busy the whooooole day, busy catering to their needs. and trying our best to shorten their waiting time. They didn’t even show appreciation to what we have done for them. Again, I wouldn’t say all the customers are like this, but a portion of them.

If they scold people who do wrong things, it’s okay. What really makes me mad is when they put the blame blindly on anyone that’s available to “get blamed”.

Those whom appreciates what we have done, even a smile would have brighten up my day. Really.
All i could ever think of is, I really hope more people appreciates what people in the servicing line have done for them.

Courtesies of a small and trivial character are the ones which strike deepest in the gratefully and appreciating heart.

♥ . ♥ . ♥


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